Bell Boy

Job Title Bell Boy
Department Front Office
Job Description

Reports to:-Front office manager

  • Checks the daily arrival list for VVIP’s or guests with special need.
  • To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
  • Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
  • Tag baggages it and return the identification slips to guests.
  • Assists guests with luggage to the front desk.
  • Escorts guests to room, placing luggage in room assigned by front desk.
  • Inspects guest room for order and adequate supplies and informs guests of room amenities
  • Delivers faxes, messages, packages and flowers to guests rooms and other offices.
  • Provide items on loan to guest and collect the items back from guest before departure.
  • Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable.
  • Ensure the efficient delivery and collection of group luggage.
  • Ensure that the guest has verified that all luggage has been accounted for.
  • Ensure safe storage and collect ticketing of guest coats and personal items.
  • Assist guest with Long term luggage storage requests / Left luggage requests.
  • Update and file theleft luggage request form /  Long Term luggage request form.
  • Update and fileerrand cards.
  • Update theLuggage movement register.
  • Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
  • Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
  • Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
  • Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
  • To provide an efficient luggage storage, delivery and collection service.
  • Perform any other works as and when assigned by the management.
  •  EDUCATION: High school or equivalent education.
Required Skills
Experience Required Previous experience working in a luxury hotel or serviced apartments environment. The successful candidate is likely to have a passion for customer service, excellent communication skills. Flexibility to work a variety of early and late shifts. Able to stand for long hours. 
Location Gujarat - Ahmedabad
No. of Positions 3
Joining Period Immediate