Reservation Manager

Job Title Reservation Manager
Department Front office
Job Description
  • The position is responsible in supervising daily Reservation Sales operations and ensures compliance with all policies, standards and procedures. Oversees all duties associated with the reservation of hotel rooms.
  • Controls room rate and availability in PMS & OTA in order to maximize occupancy and revenue. Achieves budgeted goals; understands and applies the principles of occupancy and rate to achieve maximum yield. Forecasts revenue streams & Centralized response and create sale for HMG .

     Develops policies and procedures pertaining to the revenue management of reservations function.

     Manages and coordinates activities of employees engaged in taking, recording, and canceling reservations. Non-guaranteed reservation to be registered with pencil in Reservation Register. Remaining all with Pen. Ensure all reservations to be recorded in PMS.

     Reviews contracts detailing room allotments for conventions from sales

    representatives and feeds information into terminal.

     Corresponds with groups and travel agents if applicable to answer special requests for rooms and rates.

     Verifies that daily guest’s arrivals and individual guest folios are accurate.

     Response all reservation requests & queries within 48 hours. Send reminder email to all non guaranteed reservations with specification of time limit of 30 days.

     Analyzes performance reports and daily statistics. Implements performance driven strategies to accomplish team goals.

     Takes responsibility to ensure all required tasks are completed accurately and within given time frames.

     Participates in scheduled trainings and departments programs provided by the Company to improve self and departmental standards.

     Responding all query, complaint, inquiry of Banquet, restaurant,hotel, F&B, Takeaway.

    Prepared by: Reviewed by: Approved

Required Skills
Experience Required 2+ Years of Experience
Location Gujarat - Ahmedabad
No. of Positions 1
Joining Period Immediate