Job description

Position Summary:

The position is responsible for the efficient rooming of hotel guests. Extends special assistance to VIP guests on their stay at the hotel such as facilitating check-in and check-out, arranging transportation requirements and attending to special requests and queries.

ESSENTIAL FUNCTIONS:

• Pre-blocks/pre-registers all guests to facilitate check in on arrival at the hotel.
• Pre-assigns rooms and accommodates special guest requests whenever possible.
• Greets and welcomes hotel guests.
• Sell, registers and assigns rooms to incoming guests ensuring that registration cards are properly accomplished.
• Maintains guest history file of all guest as reference for their preference, special requests, and room rates during their last stay at the hotel.
• Stays up-to-date on room rates, packages, and special promotions. Has an accurate awareness of building and room locations, types of rooms, room features and amenities.
• Makes same-day and future reservations when necessary. Knows cancellation and deposit procedures.
• Processes and posts charges and settlements in a timely manner.
• Blocks off rooms for confirmed reservation based on Room Reservation form. Takes note of reservation details such as floor request, room category, and other amenities.
• Coordinates with Housekeeping for their immediate set-up or cleaning of vacant rooms to be occupied by guests who have already checked-in.
• Performs cashiering procedure: posting of charges, check-out and collecting payment.
• Attends to guest, check outs in a friendly and professional manner.
• Presents statements of charges to departing guests and receive payment.
• Uses proper telephone etiquette and always takes proper and complete messages.
• Keeps updated on current hotel happenings by reading all front desk logs and memos. Be aware of daily activities and meetings taking place at the hotel. Attends to guest complains, inquiries and requests. Refers problems to superior whenever necessary.
• Prepares requisition for supplies.
• Prepares the registration form, and key for the arrival of the day. Update guest profile.
• Keeps the reception area neat and professional in appearance.
• Manages front desk area and monitor the telephone console.
• Prepare & submit C forms in timely manner. Issue liquor permits & new sim card letter with proper record verifications.
• Check hotel vehicle for guest use & ensure they are as per standard.
• Promotes and maintains good public relation with Travel Agencies, Commercial Accounts and Government Offices if applicable.
• Notes requests for wake up calls, transport arrangements and other general inquiries.
• Responsible for heritage walk & its transportation. Make an alternative arrangement in case of cancel heritage walk.
• Communicates with other departments regarding group and VIP check-ins.
• Handles inquiries for group or company reservation and gets detail for function requirement.
• Performs all assigned duties efficiently, technically correct, follows Company policies, rules and regulations, requests of Superiors, adheres to procedures and achieve a high standard leading to total guest and Company satisfaction.
• Updates oneself and follow security/fire/safety procedures according to Company’s rules and regulations. Ensures that all employees have a complete understanding of and adhere to the hotel policies relating to Fire, Hygiene, Health and Safety.
• Attends departmental meeting and training when requested.
• Up sale and cross market all hotel product and services.
• Performs other duties that may be assigned by immediate superiors from time to time.

Education:

A bachelor’s degree preferably in Hotel and Restaurant Management

Knowledge:

Front Office Policies and Procedures

• Service and Product Knowledge
• Cashiering
• Basic Accounting Principles
• PMS, PABX, Fax and Telephone Functions
• Hotel Management System

Skills:

• Numerical skills
• Computer skills
• Report writing skills
• Communication skills
• Interpersonal skills

ATTRIBUTES:

• Courteous
• Cooperative
• Reliable
• Can work in a multi-racial and cross-cultural environment

EXPERIENCE: 5 to 6 years