Department: Front Office & Revenue Management  

Reports To: General Manager / Marketing Manager  

Job Overview:  

The House of MG, a distinguished heritage hotel in Ahmedabad, seeks an experienced Reservation

Manager to oversee room reservations, dynamic pricing strategies, and online F&B rate

management. The ideal candidate must manage OTAs, Airbnb packages, and online food aggregators

like Zomato and Swiggy. Additionally, the candidate should be proficient in sharing rates with offline

travel agents and handling guest inquiries to close bookings effectively.  

 Key Responsibilities:  

 Reservations &; Revenue Management:  

- Oversee and manage room reservations across all direct and third-party booking platforms.  

- Implement dynamic tariff management strategies to maximize revenue on OTAs like Booking.com, Expedia, and Agoda.  

- Optimize Airbnb packages by curating and pricing unique stay experiences.  

- Ensure seamless communication between the reservations team and front office for smooth check-ins and guest experience.  

- Analyse booking trends, market demand, and competitor pricing to adjust rates dynamically.  

- Maintain an updated rate sheet for rooms and packages across all digital platforms.  

- Share updated rates and offers with offline travel agents to ensure effective distribution and maximize bookings.  

- Engage with potential guests, respond to inquiries, and close bookings through direct communication via phone, email, and chat.  

 Online F&B Rate Management:  

- Manage and update menu pricing, offers, and promotions for F&B outlets on Zomato and Swiggy.  

- Monitor performance analytics and optimize pricing for maximum sales and profitability.  

- Coordinate with the F&B and marketing teams to align online food pricing with seasonal promotions.  

 Coordination & Guest Relations:  

- Work closely with the front office, F&B, and marketing teams to ensure alignment of room and dining promotions.  

- Handle guest inquiries and special requests for reservations and dining experiences.  

- Ensure high customer service and satisfaction standards through prompt and professional

Communication:  

- Communicate proactively with guests and travel partners to secure bookings and upsell hotel services.  

- Respond to all guest comments in OTA’s and review sites and food aggregators. 

- Assist in CRM activities to Marketing Manager.

 Qualifications & Skills Required:  

- Educational Qualification: Bachelor's degree in Hotel Management, Business Administration, or a related field.  

- Experience: Minimum 8-10 years in reservations, revenue management, or OTA operations in the hospitality industry.  

- Technical Skills: Proficiency in OTA extranets, PMS (Property Management Systems), Channel Managers, and online aggregator platforms like Zomato and Swiggy.  

- Strong analytical skills in interpreting pricing trends and market dynamics.  

- Excellent communication and negotiation skills.  

- Experience in managing offline travel agent relationships and closing guest inquiries effectively.  

- Familiarity with heritage hotels and experience curating unique guest experiences are a plus.  

 Benefits:  

- Competitive salary and incentives. Up to Rs.6.5 lakhs per year CTC

- Opportunity to work in a heritage hospitality setting.  

- Professional development and growth opportunities.