Restaurant Hostess

Job Description

The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.Welcome the guests by greeting them as per the standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Duties and Responsibilities:

• Go to the guest at the entrance and welcome them to and introduce yourself.
• Never walk more than three paces in front of the guest.
• Never walk too fast.
• Once at the table, pull out the chairs for the ladies first and then any other guest you can accommodate.
• Once the guests are seated, hand them the menu in their hand and tell them who their server will be. Then tell them to enjoy their evening at Your Restaurant.
• On the departure of a guest, you must make contact with them. Ask them how their evening was and say goodbye.
• If there are any complaints, retrieve a manager or supervisor immediately
• Handover the Restaurant Survey tracking form and get feedback from the guest.
• Check the reservation book for reservations for the next meal period.
• Notify the supervisor of any parties of more than six.
• Distribute reservations among all servers equally, informing them of all information necessary. For example, Birthdays, anniversaries, bill not to be taken to the table, or any other unusual requests.
• See that the reservation signs are placed on the tables.
• Inquire with the kitchen about what the daily specials are for the shift.
• Always answer the phone politely using a friendly tone and being informative.
• The telephone must be answered on a maximum of three rings.
• If a customer has any questions, it is your responsibility to answer them accurately. Therefore, know your product and price list.
• You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the daily specials.
• Read the Area Information Magazine to know the area and what is going on.
• Ask the day and date required.
• Ask the time they would like to dine.
• Ask how many in the party.
• Ask if they would prefer smoking or non-smoking.
• Ask under what name they would like the reservation.
• Ask for the phone number or room number.
• Ask if there is any special occasion or requirements.
• Once all of the information is obtained, repeat it to the customer using their name.

All reservations are to be printed directly into the reservation book. Never write a reservation on a piece of paper.

• Please inform the reservation that we will hold their reservations for 15 minutes and then we will be releasing them.
• Except in emergency situations, no employees are permitted personal phone calls or have the use of the telephone at any time.
• You are not permitted to give out any personal information over the telephone. For example, Phone numbers, schedules to anyone except staff members.
• When a staff member calls to inform us that they will be absent or late, you are to inform the supervisor on duty.
• All messages are to be taken on the appropriate message pad, and not on a scrap piece of paper.
• The hostess is a very important part of Your Restaurant’s experience. Always remember you are the first and the last person the customer sees. Therefore you are their first and last impression.
• It is of utmost importance that someone is present at the hostess station at all times.

Qualification:

Degree, High schooling, or one year’s Diploma in Hotel Management or equivalent.

Experience Required :

Previous experience in a similar Job role or minimum 2 years experience.