Guest Relations Executive – F&B

POSITION SUMMARY:

The Guest Relations Executive – F&B plays a key role in delivering exceptional dining experiences at The House of MG. As the first point of contact for guests in our restaurants, you will be responsible for providing warm, gracious, and personalized service. You will ensure every guest is welcomed with care, supported throughout their dining journey, and leaves with a lasting impression of our heritage hospitality. This position requires excellent interpersonal skills, a guest-centric attitude, and a deep understanding of food and beverage service standards.

Key Responsibilities:

Greet and welcome guests with warmth and professionalism, creating a memorable first impression.
Escort guests to their tables and manage seating arrangements based on reservations and availability.
Build strong guest relationships by understanding preferences and providing tailored service.
Collaborate with service and kitchen teams to ensure seamless and timely service.
Handle guest inquiries, requests, and complaints with courtesy, discretion, and prompt resolution.
Promote restaurant offerings, including signature dishes, seasonal menus, and special promotions.
Maintain accurate reservation records and manage VIP, loyalty, and repeat guest profiles.
Collect guest feedback, report key insights, and support continuous service improvement.
Coordinate with other departments (e.g., Front Office, Housekeeping) to fulfil guest needs.
Assist in training service staff on guest interaction, communication, and service etiquette.
Uphold the heritage values, ambiance, and unique guest experience standards of The House of MG.