The Training Manager is responsible for developing, implementing, and managing comprehensive training programs for all employees within the hotel. This role involves assessing training needs, designing curriculum, coordinating training sessions, and evaluating training effectiveness. The Training Manager works closely with department heads to identify skill gaps and enhance employee performance through targeted training initiatives.
Key Responsibilities:
1. Training Program Development:
Conduct thorough assessments to identify training needs across various departments.
Develop comprehensive training programs aligned with the hotel's goals and objectives.
Design curriculum, training materials, and resources tailored to different job roles and skill levels.
Collaborate with department heads and subject matter experts to ensure training content is accurate and relevant.
2. Training Coordination and Delivery:
Schedule and coordinate training sessions, workshops, and seminars for employees.
Facilitate training sessions utilizing various instructional techniques and multimedia tools.
Monitor and evaluate training delivery to ensure consistency and effectiveness.
Provide guidance and support to trainers and guest instructors involved in delivering training programs.
3. Employee Development:
Implement onboarding programs for new hires to facilitate their integration into the hotel's culture and operations.
Coordinate cross-training initiatives to enhance employees' versatility and skill sets.
Identify opportunities for career development and advancement through targeted training interventions.
Monitor and track employee progress and performance following training interventions.
4. Training Evaluation and Improvement:
Develop and implement methods to evaluate the effectiveness of training programs.
Gather feedback from participants and stakeholders to identify strengths and areas for improvement.
Analyse training metrics and performance indicators to measure the impact of training initiatives.
Continuously update and revise training programs based on feedback, emerging trends, and changing business needs.
5. Compliance and Documentation:
Ensure training programs comply with relevant regulations, industry standards, and best practices.
Maintain accurate records of training activities, attendance, and performance evaluations.
Prepare reports and documentation for internal and external audits as required.
Qualifications:
Bachelor’s degree in human resources, Hospitality Management, Education, or a related field. Master's degree preferred.
Proven experience in training and development, preferably in the hospitality industry.
Strong understanding of instructional design principles, adult learning theory, and training methodologies.
Excellent communication, presentation, and interpersonal skills.
Ability to collaborate effectively with diverse stakeholders and build consensus.
Proficiency in learning management systems (LMS) and other training technology platforms.
Demonstrated organizational skills and attention to detail.
Certified Professional in Learning and Performance (CPLP) or similar certification is a plus.
The responsibilities and qualifications outlined above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities and qualifications required.
The Training Manager may perform other duties as assigned.
JOB TYPE: Assignment-based work. Each Assignment will be based on a Training module & Set Curriculum: Training will be determined by duration to achieve deliverability.
