Compliance & Training Executive – The House of MG

Compliance & Training Executive

Key Responsibilities:

ISO Compliance & Documentation
Should have good control on ISO documents and systems.
Implement corrective actions for non-compliance issues.
Performance Evaluation & Audits
Assist the consultant trainer in quantitative and qualitative performance reviews.
Conduct monthly inter-departmental audits to measure SOP adherence.
Provide reports on audit findings and corrective measures.
Guest Experience & Service Quality
Improve guest feedback and ratings through SOP enforcement.
Training & Reporting
Train department heads and staff on ISO documentation and compliance.
Prepare weekly and monthly compliance reports for management.
Ensure timely documentation updates across departments.
Key Performance Indicators (KPIs)
ISO Certification within 3 months with minimal compliance issues.
100% completion of monthly inter-departmental audits with performance reports.
Improved guest feedback scores and reduced complaints.
Consistent SOP adherence and reduced operational errors.

APPLICATION FORM