Front Office Manager

Job description - The Front Office Manager is responsible for managing all front office operations, including reception, reservations, and guest services. The role ensures smooth check-in and check-out processes, handles guest queries and complaints, and maintains high levels of guest satisfaction. The manager supervises front office staff, prepares duty rosters, and ensures proper training and grooming standards. They also monitor room availability, coordinate with housekeeping and other departments, and manage billing, cash handling, and daily reports using systems like software Win Cloud hotel property management system. The role requires strong leadership, communication skills, and the ability to handle operational challenges efficiently.

Key Requirements : Ø Minium 10 years of experience in a good reputed hotel front office operation.
Ø Strong leadership and team management skills.
Ø Good communication and guest handling abilities.
Ø Knowledge of reservation systems and hotel software, Win Could.
Ø Ability to handle guest complaints and ensure guest satisfaction.
Ø Good understanding of billing, cash handling, and reports.
Ø Well-groomed personality with a professional attitude.
Ø Ability to work in shifts and handle pressure.
A Front Office Manager also supports marketing and is responsible for driving business revenue by handling guest relations, coordinating with travel agents, promoting hotel services, and maximizing room sales

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