Position: Compliance & Training Executive

Key Responsibilities:

 ISO Compliance & Documentation

 Should have good control on ISO documents and systems.

 Implement corrective actions for non-compliance issues.

 Performance Evaluation & Audits

 Assist the consultant trainer in quantitative and qualitative performance reviews.

 Conduct monthly inter-departmental audits to measure SOP adherence.

 Provide reports on audit findings and corrective measures.

 Guest Experience & Service Quality

 Improve guest feedback and ratings through SOP enforcement.

 Training & Reporting

 Train department heads and staff on ISO documentation and compliance.

 Prepare weekly and monthly compliance reports for management.

 Ensure timely documentation updates across departments.

 Key Performance Indicators (KPIs)

 ISO Certification within 3 months with minimal compliance issues.

 100% completion of monthly inter-departmental audits with performance reports.

 Improved guest feedback scores and reduced complaints.

 Consistent SOP adherence and reduced operational errors.

Experience: Minimum 05 years of experience

Education: Graduate/Postgraduate in any field

Age: Below 40 years